{"id":55,"date":"2025-08-10T23:45:31","date_gmt":"2025-08-10T23:45:31","guid":{"rendered":"https:\/\/luxemeubles.com\/?page_id=55"},"modified":"2025-11-17T05:39:20","modified_gmt":"2025-11-17T05:39:20","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/luxemeubles.com\/en\/refund_returns\/","title":{"rendered":"Politique de Retour & Remboursement \u2013 Luxemeubles"},"content":{"rendered":"
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Droit de r\u00e9tractation (Article L221-18 du Code de la Consommation)<\/strong><\/p>\n

Vous disposez d\u2019un d\u00e9lai de 14 jours calendaires \u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation sans avoir \u00e0 motiver votre d\u00e9cision.<\/p>\n

Pour exercer ce droit, vous devez nous notifier votre demande par \u00e9crit \u00e0 :
luxemeubles97@gmail.com
ou via notre formulaire de contact disponible sur Luxemeubles.com.<\/p>\n

2. Conditions d\u2019acceptation des retours<\/strong><\/p>\n

Les produits doivent \u00eatre retourn\u00e9s :<\/p>\n

dans leur \u00e9tat d\u2019origine,<\/p>\n

non utilis\u00e9s, non endommag\u00e9s,<\/p>\n

dans leur emballage d\u2019origine lorsque cela est possible,<\/p>\n

accompagn\u00e9s de tous les accessoires \u00e9ventuels.<\/p>\n

Les articles retourn\u00e9s incomplets, endommag\u00e9s ou utilis\u00e9s ne pourront pas \u00eatre rembours\u00e9s.<\/p>\n

3. D\u00e9lais et modalit\u00e9s de remboursement<\/strong><\/p>\n

Apr\u00e8s r\u00e9ception et v\u00e9rification du produit retourn\u00e9, nous proc\u00e9derons au remboursement dans un d\u00e9lai de 14 jours maximum.<\/p>\n

Le remboursement sera effectu\u00e9 via le m\u00eame mode de paiement utilis\u00e9 lors de l\u2019achat, sauf accord expr\u00e8s de votre part pour un autre moyen.<\/p>\n

\u26a0\ufe0f Conform\u00e9ment \u00e0 l\u2019article L221-24, nous pouvons diff\u00e9rer le remboursement jusqu\u2019\u00e0 la r\u00e9cup\u00e9ration du produit ou jusqu\u2019\u00e0 ce que vous ayez fourni une preuve d\u2019exp\u00e9dition.<\/p>\n

4. Frais de retour<\/strong><\/p>\n

Si le retour r\u00e9sulte d\u2019une erreur de notre part (produit d\u00e9fectueux, erreur d\u2019article, colis endommag\u00e9), les frais de retour sont enti\u00e8rement pris en charge.<\/p>\n

Dans le cadre du droit de r\u00e9tractation classique, les frais de retour restent \u00e0 la charge du client, comme pr\u00e9vu par l\u2019article L221-23.<\/p>\n

5. Produits exclus du droit de r\u00e9tractation<\/strong><\/p>\n

Conform\u00e9ment \u00e0 l\u2019article L221-28, le droit de r\u00e9tractation ne s\u2019applique pas aux :<\/p>\n

produits personnalis\u00e9s ou fabriqu\u00e9s sur mesure,<\/p>\n

produits scell\u00e9s qui ont \u00e9t\u00e9 ouverts et ne peuvent \u00eatre renvoy\u00e9s pour des raisons d\u2019hygi\u00e8ne,<\/p>\n

contenus num\u00e9riques t\u00e9l\u00e9charg\u00e9s non fournis sur un support mat\u00e9riel une fois le t\u00e9l\u00e9chargement commenc\u00e9.<\/p>\n

6. Produits d\u00e9fectueux ou non conformes<\/strong><\/p>\n

Si vous recevez un produit :<\/p>\n

d\u00e9fectueux,<\/p>\n

endommag\u00e9,<\/p>\n

ou ne correspondant pas \u00e0 votre commande,<\/p>\n

vous devez nous contacter dans les 48 heures suivant la r\u00e9ception. Nous organiserons un \u00e9change, une r\u00e9paration ou un remboursement selon la situation.<\/p>\n

7. Proc\u00e9dure de retour<\/strong><\/p>\n

Contactez notre service client : luxemeubles97@gmail.com<\/p>\n

Indiquez : num\u00e9ro de commande, produit concern\u00e9, raison du retour.<\/p>\n

Vous recevrez une \u00e9tiquette ou les instructions de retour selon le cas.<\/p>\n

Envoyez le colis \u00e0 l\u2019adresse suivante :
15 rue Edouard Vaillant, Saint-Denis<\/strong><\/p>\n

Conservez la preuve d\u2019exp\u00e9dition jusqu\u2019\u00e0 confirmation de r\u00e9ception.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Droit de r\u00e9tractation (Article L221-18 du Code de la Consommation) Vous disposez d\u2019un d\u00e9lai de 14 jours calendaires \u00e0 compter […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_angie_page":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-55","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/luxemeubles.com\/en\/wp-json\/wp\/v2\/pages\/55","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luxemeubles.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/luxemeubles.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/luxemeubles.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/luxemeubles.com\/en\/wp-json\/wp\/v2\/comments?post=55"}],"version-history":[{"count":7,"href":"https:\/\/luxemeubles.com\/en\/wp-json\/wp\/v2\/pages\/55\/revisions"}],"predecessor-version":[{"id":3051,"href":"https:\/\/luxemeubles.com\/en\/wp-json\/wp\/v2\/pages\/55\/revisions\/3051"}],"wp:attachment":[{"href":"https:\/\/luxemeubles.com\/en\/wp-json\/wp\/v2\/media?parent=55"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}